The soul of the firm / C. William Pollard.
Material type:
TextPublisher: [Wheaton, Ill. : Delta One Leadership Institute, 1996Description: 176 p. ; 21 cmISBN: 9780578040288 (pbk.); 0310210518 (Int'l trade pbk. ed.)Subject(s): ServiceMaster Company -- Management -- Case studies | Management -- Biblical teaching | Business -- Religious aspects -- ChristianityReview: "In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. In its responsibility to employ and manage over 200,000 employees and serve more than six million customers in thirty-one countries, ServiceMaster perceives value in not only what people are producing but what they are becoming in the process." "With frank, inspirational advice based on his decades of service, Pollard shows leaders how to turn the workplace into a vibrant environment for a successful business. Workers are not just a "pair of hands," but an energetic team of thinkers who can initiate improvements in all aspects of the firm. Customers are not just buyers, but partners in achieving excellence in service." "In The Soul of the Firm, Pollard creates a revolutionary plan for new leadership in explaining the crucial link between people and profits in a company's measure of success. This is a powerful message managers need for rethinking the meaning of work."--BOOK JACKET.
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Gratia Christian College Library Book Shelves | Print book | HD38 .P6 1996 de (Browse shelf) | Available | 0004833I |
Includes index.
"In this provocative new guide for managers, chairman Bill Pollard explains the reason behind the enormous growth and success of ServiceMaster: its commitment to the development of its people. In its responsibility to employ and manage over 200,000 employees and serve more than six million customers in thirty-one countries, ServiceMaster perceives value in not only what people are producing but what they are becoming in the process." "With frank, inspirational advice based on his decades of service, Pollard shows leaders how to turn the workplace into a vibrant environment for a successful business. Workers are not just a "pair of hands," but an energetic team of thinkers who can initiate improvements in all aspects of the firm. Customers are not just buyers, but partners in achieving excellence in service." "In The Soul of the Firm, Pollard creates a revolutionary plan for new leadership in explaining the crucial link between people and profits in a company's measure of success. This is a powerful message managers need for rethinking the meaning of work."--BOOK JACKET.