The art of active listening : how people at work feel heard, valued, and understood / Heather R. Younger ; foreword by New York Times bestselling author, Stephen M. R. Covey.
Material type:
TextSeries: Gale eBooksPublisher: Oakland, California : Berrett-Koehler Publishers, Incorporated, [2023]Copyright date: ©2023Edition: First editionDescription: 1 online resource (xvii, 128 pages) : illustrationsContent type: text Media type: computer Carrier type: online resourceISBN: 9781523003907Subject(s): Listening | Attention | Interpersonal relationsAdditional physical formats: Print version:: Art of active listening.DDC classification: 153.6/8 LOC classification: BF323.L5 | Y68 2023ebOnline resources: Click here to access online | Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Online | Gratia Christian College Library Internet | E-book | BF323.L5 Y68 2023eb (Browse shelf) | Available | 8000459Q |
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Includes bibliographical references and index.
Introduction: How Well Do You Listen? -- Recognize the Unsaid -- Seek to Understand -- Decode -- Act -- Close The Loop -- Conclusion: Are You Ready to Become a Better Active Listener?
This book introduces a 5-step framework that shows readers how to listen successfully and to act upon what they are hearing.
Description based on print version record.