Jue ji : ru he da zao shi jie ji de ke hu fu wu /
絕技 : 如何打造世界級的客戶服務 / (美)托尼.克拉姆(Tony Cram)著 ; 秦其伦绎.
Material type:
TextLanguage: Chinese Original language: English Publisher: Beijing : Shang wu yin shu guan, 2013. Publisher: 北京 : 商务印书馆, 2013Description: 232 p. ; 21 cmISBN: 9787100096591Other title: Ru he da zao shi jie ji de ke hu fu wu Other title: How to build world-class customer service | 如何打造世界級的客戶服務Uniform titles: The finishing touch Chinese Subject(s): Consumer satisfaction | Customer services
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Gratia Christian College Library Book Shelves | Print book | HF5415.5 .C71 2013 (Browse shelf) | Available | 0000429F |
Translation of: The finishing touch : how to build world-class customer service
In Chinese.