Gu ke qing xu yu gu ke zhong cheng : ji yu zhan wang li lun de shi jiao /
顾客情绪与顾客忠诚 : 基于展望理论的视角 / 周庭锐, 郑亚楠著.
Material type:
TextPublisher: Beijing : Zhongguo ren min da xue chu ban she, 2012. Publisher: 北京 : 中国人民大学出版社, 2012Description: 229 p. : ill. ; 23 cmISBN: 7300153666; 9787300153667Subject(s): Consumer satisfaction | Customer relations
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Gratia Christian College Library Book Shelves | Print book | HF5438.25 .Z46 2012 (Browse shelf) | Available | 0002810B |