Users, not customers : who really determines the success of your business / Aaron Shapiro.
Material type:
TextPublisher: New York : Portfolio/Penguin, 2011Edition: 1st edDescription: 243 p. : ill. ; 24 cmISBN: 9780670920976Subject(s): Consumer satisfaction | Customer relations | Electronic commerce | Information technology -- Management | Internet marketing
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Gratia Christian College Library Book Shelves | Print book | HF5415.5 .S41 2011 (Browse shelf) | Available | 0002914G |
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| HF5415.5 .P37 2012 如何提供令顧客驚嘆的客戶服務/ | HF5415.5 .S3 1995 Winning the service game / | HF5415.5 .S4 2011 Customer service : | HF5415.5 .S41 2011 Users, not customers : | HF5415.5 .S6 2010 Managing customer value : | HF5415.5 .T14 2013 最勾引顾客的招牌 / | HF5415.5 .Y68 2002 21 世紀服務營銷智慧 / |
Includes bibliographical references and index.