Winning the service game / Benjamin Schneider, David E. Bowen.
Material type:
TextPublisher: Boston, Mass. : Harvard Business School Press, c1995Description: xi, 295 p. : ill. ; 25 cmISBN: 0875845703 (alk. paper)Subject(s): Customer services -- Management | Employees -- Training of | Incentives in industry
| Item type | Current location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Gratia Christian College Library Book Shelves | Print book | HF5415.5 .S3 1995 (Browse shelf) | Available | 7003381M |
Browsing Gratia Christian College Library shelves, Shelving location: Book Shelves, Collection: Print book Close shelf browser
| HF5415.5 .L45 2013 顧客服務管理 : | HF5415.5 .O87 2014 Value proposition design : | HF5415.5 .P37 2012 如何提供令顧客驚嘆的客戶服務/ | HF5415.5 .S3 1995 Winning the service game / | HF5415.5 .S4 2011 Customer service : | HF5415.5 .S41 2011 Users, not customers : | HF5415.5 .S6 2010 Managing customer value : |
Includes bibliographical references (p. 261-283) and index.