Course reserves for Service Quality Management
- Department: School of Business
- Course number: MM4409
- Instructors:
| Title | Author | Item type | Location | Collection | Call number | Copy number | Status | Date due | Notes | Link |
|---|---|---|---|---|---|---|---|---|---|---|
| Quality and performance excellence : | Evans, James R. | Book | Gratia Christian College Library Book Shelves |
Print book | HD62.15 .E93 2014 | Available | ||||
| The handbook for quality management : | Pyzdek, Thomas. | Book | Gratia Christian College Library Book Shelves |
Print book | TS156 .P9875 2013 | Available | ||||
| Services marketing : | Zeithaml, Valarie A., | Book | Gratia Christian College Library Book Shelves |
Print book | HD9980.5 .Z45 2018 | Available | ||||
| Services marketing : | Wirtz, Jochen, | Book | Gratia Christian College Library Book Shelves |
Print book | HF5415.122 .L68 2016 | Available | ||||
| Services marketing : | Book | Gratia Christian College Library Book Shelves |
Print book | HF5415 .S478 2016 | Available |